Game Details /Frequently Asked Questions

Questions

Answers

  1. What happened to Unlimited Access?

    FusionFall is now completely free, and all paid subscriptions ended on April 19, 2010. However, your account, your characters and all of your character’s attributes still exist.

    If your paid subscription would have extended beyond April 19, 2010, you will receive a pro-rata refund of your prepaid subscription fees. Keep an eye out for a credit on your credit card or other payment statement.

    If you have any questions, please email us at help@fusionfall.com.

  2. Why can't I register?

    There are a number of possible reasons why your registration cannot be processed. Please make sure you are filling in ALL the fields in the Sign Up process, as they are all required for registration. Note that your password must be a minimum of 6 characters in length. You must also accept FusionFall's Terms of Use, EUALA and Privacy Policy in order to register.

  3. How do I redeem a code?

    To redeem your code all you have to do is log into your FusionFall account and follow the steps listed below.

    1. Go to fusionfall.cartoonnetwork.com
    2. Enter your code in the Redeem Code module and click GO. You will be prompted to log in or create an account if you have not done so already.
    3. Remember the code is case sensitive, so make sure you use capital and lowercase letters.
    4. Select the character to receive the special item.
    5. Click Redeem.

    Log into the game and check your inventory to see your new item!

  4. What should I do if my code doesn't work?

    If you are having trouble, make sure you are not playing or signed into the game at all, then try entering your code.

    Remember, codes are case-sensitive. Double check your code for upper and lower case letters. Please enter your code exactly as it appears to be sure you get your item!

    If you still have problems please write to help@fusionfall.com with the name of the character you want to receive the code item. We'll add your new gear to your character's inventory as soon as possible.

  5. How do I change my email address?

    To change your email address:

    1. Go to fusionfall.cartoonnetwork.com.
    2. Clicking on the Log In button in the top right hand corner.
    3. Click on the Account Details tab on the left side of the page.
    4. Edit the email address in the Email Address field.
    5. Click on the Save Changes button.
  6. I forgot my username or password. Can you help?

    You can have your user name emailed to you, along with a link that will allow the creation of a new password.

    To protect your account, we do not have access to your password, cannot change it and will never ask for it.

    1. Go to fusionfall.cartoonnetwork.com and click on the Log In button in the upper right hand corner.
    2. Underneath the log in fields click on the I Forgot My Username or Password link.
    3. Enter the email address that you used to sign up and your user name and password will be emailed back to you.
  7. How do I unlink a Linked Account?

    This information only applies to previously existing Linked Accounts. Please note that FusionFall no longer offers the option to link an account to yours, so once you complete this process, it is an irreversible change.

    Keep in mind that once the account is unlinked, the Master Account will not have administrative access for that account anymore.

    To detach a Linked Account:

    1. Go to fusionfall.cartoonnetwork.com
    2. Sign into the Master Account which the Linked Account is attached
    3. Select the Linked Account you wish you unlink from the Master Account
    4. Click on Account Details under the Linked Account
    5. Click on Detach this Account under Account Details
    6. Click on Detach Account to confirm
  8. Now that FusionFall is free, what happens to my Unlimited Access account?

    All current paid subscriptions will end on April 19, 2010. Don’t worry -- your account, your characters and all of your character's attributes will remain! You can use your same characters to battle Lord Fuse in 2010 and beyond.

    If your paid subscription would have extended beyond April 19, 2010, you will receive a pro-rated refund of your prepaid subscription fees. Keep an eye out for a credit on your credit card or other payment statement.

    If you have any questions, you can contact us at help@fusionfall.com.